Privacy policy

Effective Date:2/20/2026
Business Name: Lumex CRM LLC

phone number:571-492-2835

1. Information We Collect

We may collect:

• Name
• Email address
• Phone number
• Business information
• Payment information
• IP address
• Messaging opt-in data
• Consent timestamps

2. How We Use Information

We use collected information to:

• Provide CRM and automation services
• Send SMS notifications and communications
• Process transactions
• Improve platform functionality
• Ensure regulatory compliance

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. SMS Data & Mobile Information

When you provide your phone number and consent to receive SMS communications:

• We collect and store your phone number and consent record
• We use this information to send requested communications
• Message frequency varies depending on interaction

Message and data rates may apply.

REQUIRED A2P CARRIER DISCLOSURE (Important)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

This language is included to comply with carrier and A2P 10DLC regulations.

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4. Opt-Out Rights

You may opt out of SMS communications at any time by replying STOP.

You may reply HELP for assistance.

After opting out, you will no longer receive SMS messages unless you opt in again.

5. Data Retention

We retain consent records and messaging data as required for compliance with carrier regulations and applicable laws.

6. Data Security

We implement commercially reasonable safeguards to protect user information. However, no system can guarantee absolute security.

7. Third-Party Service Providers

We may use third-party vendors for payment processing, hosting, and SMS delivery. These providers are contractually required to safeguard your information.

8. Updates to This Policy

We may update this Privacy Policy at any time. Continued use of our Services constitutes acceptance of any changes.